Service Level Agreement Example

At HMC Doha, I used service level agreements SLA to specifically define responsibilities in a contract for service between various entities including:

  • Transfusion Medicine and outside clients (blood components and transfusion testing)
  • Transfusion Medicine and HMC departments outside blood bank (e.g. operating theatres, liver transplant, trauma, etc.)
  • Blood Donor Center and HMC hospital blood banks

The following is a sample of a previous SLA between the Transfusion Medicine Division and one of HMC’s hospital’s operating theatres.